We have been on receiving end and know the issues operators face every day. Both operation of new technologies and operation of obsolete not supported products provide their own set of challenges. Day-to-day operations sometimes also challenging given the budget pressure. We offer to outsource some of this headache to us.
-> Monitoring and Remote diagnostics
NXG offers a carrier-grade real-time, 24x7x365 monitoring to quickly detect network issues, prevent service interruption, limit system downtime, and provide piece-of-mind. Features of NXG monitoring service includes:
Support For Hardware:
Mobile Access
Commscope
Solid
LGC
ADC
Network Monitoring and Ticketing
Automatic ticket Generation
Automatic ticket Escalation mechanisms
Built in Technician notifications
Graphical workflow
Customized rules Engine
Reporting
Customized interactive maps
Live statistical reporting
Daily/Weekly and Monthly reports
Graphical Tracking
Customer Notification
Technician dispatch & arrival status
Problem isolation & resolution
-> Preventive Maintenance
Routine preventative maintenance helps to identify problems before they happen. NXG offers a variety Maintenance support services that can be customized to individual customer needs:
– Visual inspection of head-end, remote-unit(s), cabling, and connections
– Recording RF and system readings and comparison to baseline readings
– Spectrum and interference analysis
– Confirm power supply and battery operation
– Asset inventory update using mobile forms
– RFID asset tagging
– Update as-built information
-> Service and Repairs
NXG is your single source for all of your ongoing DAS maintenance service needs. From network-wide on-site service calls to spares management services, our solutions guarantee cost savings through reduced OPEX and CAPEX:
– Dedicated technical support for all technical support calls on faulty or degraded products 24x7x365
– Next Business day, On-Site service for infrastructure
– Priority handling of all service calls with escalation management to ensure timely problem resolutions
– On-site Field Support Engineer with unit replacement upon verification of hardware failure or problem on a Next Business Day basis pending availability
– Spares warehousing and management